Privacy Policy

1. Information we collect

When you contact us or submit a request, we may collect your name, email address, WhatsApp number, country or region, request type, city in China, deadline, task description and the updates you request. We may also receive information you choose to provide during correspondence or for an approved task.

Our website and service providers may process limited technical information such as device, browser, IP address, timestamps and basic usage information for security, delivery and troubleshooting. We do not ask you to provide special-category or sensitive information through the general enquiry form.

2. How we use information

We use information to assess a request, prepare a quote, communicate with you, coordinate an accepted task, provide agreed updates, protect our service, resolve enquiries and meet legal or record-keeping obligations. We do not sell personal information or use it to make automated decisions with legal or similarly significant effects.

Where required by applicable law, we rely on an appropriate legal basis such as steps requested before a contract, performance of an agreed service, consent, legitimate interests in operating a safe service, or compliance with legal obligations.

3. When information may be shared

We share information only when reasonably necessary for an approved request, such as with a supplier, location contact, carrier, translator, professional adviser or technology provider. We limit information to what is relevant and ask third parties to handle it appropriately. We may also disclose information where required by law, to protect safety, or to establish, exercise or defend legal claims.

Because our work involves clients, providers and systems in different countries, information may be processed or accessed outside your country. We take reasonable steps to limit transfers to what is needed for the request and to use appropriate safeguards where required.

4. Retention and security

We retain enquiry and task information only for as long as reasonably needed for the purposes described above, including follow-up, accounting, dispute resolution and legal obligations. We use reasonable administrative and technical measures to protect information; however, no online transmission or storage method is completely secure.

5. Cookies and third-party services

This website uses hosting and delivery services and may load resources from third parties, such as fonts. Those providers may process limited technical information in accordance with their own notices. We do not knowingly use advertising cookies or sell browsing data. If analytics, advertising or additional cookies are added later, this notice will be updated and any required choices will be provided.

6. Your choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, withdrawal of consent or a copy of personal information. To make a request, contact us using the details below. We may need to verify your identity and may retain limited information where the law allows or requires it.

7. Children

Our service is not directed to children. Do not submit personal information for a child unless you are authorised to do so and we have confirmed that the request is appropriate.

8. Updates

We may update this policy as our service or legal obligations change. The revised version will be posted here with an updated date.